First Migration Service Centre ("we", "our", "us") is a MARA‑registered migration agent. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and the Code of Conduct for migration agents.
What Information We Collect
When you submit a free assessment form we collect: name, email address, phone number, date of birth, nationality, current country of residence, marital status, visa details, occupation, English language test results, dependants, consent to privacy policy, preferred contact method and available time slots.
How We Use Your Information
Your data is used to assess your migration eligibility, provide personalised advice, prepare visa applications, and communicate with you via email, phone or SMS. We may also use aggregated, de‑identified data for internal reporting and service improvement.
Disclosure of Your Information
We do not sell or rent your personal information. We may share it with: (a) government agencies where required by law; (b) third‑party service providers who process data on our behalf (e.g., email providers, cloud hosting) and are bound by confidentiality agreements; (c) other migration agents where you have given explicit consent.
Retention Period
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, typically up to 7 years after the last interaction, unless a longer period is required by law.
Security Measures
We employ industry‑standard technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, regular security audits, and staff training on privacy obligations.
Cookies & Tracking
Our website uses essential cookies to enable site functionality and analytics cookies (e.g., Google Analytics) to help us improve the service. You can manage cookie preferences via your browser settings.
Your Privacy Rights
You have the right to access, correct, or delete your personal information, and to withdraw consent at any time. To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this privacy policy, please email us at contact@firstmigrationservice.com.